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Fri, 20 Mar 2020

Our response to COVID-19

Accommodating your needs at this time

 

We understand that the current situation due to COVID-19 is placing strain on our colleagues, customers and businesses of all sizes. However, as a society, we are in this together and we all have a part of play in helping to prevent the spread of the virus.

We see it as our responsibility to keep you mobile and being available when you need us, even in these difficult times. Therefore, with this in mind, we are taking the following actions:

  • All of our physical sales departments will be closed until further notice, however you will still be able to transact on-line where brands permit.

Should you need to visit our dealership for essential aftersales work, we would kindly ask that you respect the preventative measures we have in place in relation to social distancing and hygiene. Details on the preventative measures we’re taking can be found here: https://www.jardinemotors.co.uk/corporate/news-stories/covid-19-response/

We will continue to update you via our website and social media channels. In addition, you can still use our website to explore all the latest models on offer.

We look forward to once again helping our customers enjoy the freedom of the open road when it becomes safe for us to do so and hope you continue to stay safe and healthy.

Need more information? See below for our frequently asked questions. If you don't see your question then get in touch via our contact page.

 

Q: Will you still be offering test rides?

A: Unfortunately, in line with government recommendations, all our sales facilities are now closed, and we are unable to offer test rides at this time.

 

Q: Am I able to take a payment holiday on my finance?

A: Please do contact your finance provider to discuss your individual circumstances. 

 

Q: I would prefer not to come to you to collect a part I have ordered. Are you able to deliver to me?

A: Unfortunately, due to the current restrictions in place, we are not able to support with delivery at this time. We will contact you in due course once restrictions are lifted to arrange collection.

 

Q: My MOT is booked to take place in the coming weeks? Will this still be carried out?

A: Our aftersales department is currently closed. Our team will contact you to discuss rearranging your booking. Please also be aware of recent government announcements that have confirmed a 6-month extension to MOT validity.

 

Q: Will my warranty be affected if service work is not carried out on time?

A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. Please do contact your dealer directly upon re-opening if you have specific concerns.

 

Q: My bike is booked for service in the coming weeks. Will this still be carried out?

A: Our aftersales department is currently closed. Our team will contact you upon re-opening to discuss rearranging your booking.

 

Q: My warranty expires in the next few days. If there is an issue with my bike will you extend the warranty until I am able to schedule a check with you?

A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. Please do contact your dealer directly if you have specific concerns.

 

Q: My new bike is due for collection this week. Am I still able to collect my vehicle and when will the finance begin?

A: At this time, due to the current restrictions in place and the closure of our sales facilities, you would be unable to collect your bike. We will not be fulfilling any further handovers until restrictions are lifted. If your finance has been arranged directly with us, we will contact your provider to ensure that this does not begin until after you have taken delivery of the vehicle. If you arranged your finance independently, you would need to speak to your finance provider directly to discuss your situation.

 

Q: I have arranged for my bike to be delivered to you over the next few days for outstanding service work to be completed. Are you still able to carry this out?

A: Our aftersales department is currently closed. Regular service work will continue when restrictions are lifted. Please contact your dealership to discuss rescheduling.

 

Q: What are your opening hours?

A: Unfortunately, in line with government recommendations, all our facilities are now closed.

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