Heather Whittaker - Brand Manager
I've been at Lakeside Harley-Davidson since day one, I've previously had 18 years experience running retails units in Lakeside centre but wanted something a little more exciting, and I have certainly found it!
I originally started as Boutique Manager, i then moved on to Aftesales and now I am sitting in the chair looking after the dealership. I am passionate about running a dealership that is honest and genuinely cares about putting the customer first! I have a great team of Harley Davidson enthusiasts who really love talking about this fab brand and are looking forward to welcoming you into our family!
In terms of cutomer service I can say hand on heart that this is something that is discussed on a daily basis and we do genuinely go out of way to provide the best experience that we can. The Dealership can go from being really really quite to extremley busy in seconds so please bear with us if we are already engaged in conversation with another customer you are just as important to us! If you have an enquiry and the Sales Team are both with other customers please do speak to any other member of staff who will be happy to help! My team are as passionate about the brand as I am and we love nothing more than talking to you about your Harley Davidson- wether its a new ride you are looking for or about your current ride. With Paul and Shaun in Bike Sales, Derren and Adam in Parts, Amy and Audrey and Jasmine in clothing and Mel and Sean in Service we have some really lovely people that do take pride in what they do. A fully equipped workshop sees that Eddy, Mike and Rob can tend to all your Service/MOT and add on Parts and Accessoriesto your pride and joy!
Your Harley-Davidson Motorcycle is just the start, with a huge range of parts/accessories and clothing lines in store you will be spolit for choice. Not sure what you need? No problem, our staff are here to help and guide you through each step of the way. From buying a bike to customising it with P&A and advising you of the best range of riding gear! We can also help you to customize your dream ride!!
Our brand new dealership opened at the end of July. With 30% more space and a custom built showroom its a fab upgrade on our previous building. If you have not seen it yet when you have the time pop and see us.
With Christmas around the corner our Bouquite Department has some fab present ideasto make your christmas present shopping a breeze!
I look forward to seeing you and if you have any questions or concerns please do not hesitate to contact me 01708 805005.
Amy Blackman - Trainee Aftersales Manager
I’ve been here since November 2013, most of you will know me as the girl with the crazy hair. I joined as a Parts Trainee, then went onto Clothing and Merchandise and from then moved into Aftersales. I love what this Brand brings in, there is never a dull day at Lakeside Harley Davidson. Bikes have been a passion of mine from a young age and I can’t wait for the day I purchase my first Harley.
Don’t hesitate to come in and say hi, but I can’t promise you’ll leave empty handed
Melanie Smith - Service Advisor
I joined the Lakeside Harley-Davidson team on day one of the dealership opening way back in 2010, prior to that I worked at Stadium Harley-Davidson in Walthamstow.
I can look after all your Harley-Davidson servicing needs, whether it be a straight forward annual service or something a little more challenging such as a full ride customisation. We have two Senior Technicians who between them have well over 20 years of H-D experience and they are constantly taking advantage of H-D UK technical training so you can be absolutley confident that your Harley will be at its peak performance.
As well as being Service Advisor at Lakeside H-D I'm also Secretary for the Lakeside H.O.G. Chapter and really enjoy riding my Harley both in the UK but especially in Europe which I do every year.
Sean Murphy - Service/Warranty Advisor
I have been a member of the team since January 2011, I started in the valet/delivery side. So if your passion is cleaning your machine then please come and chat . The last three years have found me in the service department dealing with all things warranty.
I own a rocker c (which is probably the best bike Harley have ever made!!) It’s my pride and joy, so I can relate to all things Harley.
Shaun King - Sales Executive
I've been around Harley's for years and I joined Lakeside Harley-Davidson from a dealership in Kent, I've recently traded my Evo in for a Screaming Eagle Tiwn Cam so I'm slowly but surely updating!
My passion is customisation so if you are thinking of that special modification or going the whole hog with a full custom job, give me a call on 01708 697830 or better still pop in and see me, I can arrange anything from custom paintwork through to metalwork.
Paul Read - Sales Executive
I joined lakeside Harley just over a year ago and have been in bike sales for a good few years selling everything from Ducati, KTM, Yamaha, Suzuki, Honda, Triumph, Aprillia to Royal Enfield but now I’ve found my forever home.
My passion is everything two-wheeled and working for Lakeside Harley-Davidson means I get to meet and guide good folk through the comprehensive range of time-distorting, soul moving ‘dreams of personal freedom’. Whether you’re new to riding or a seasoned veteran I’m more than happy to discuss your needs, expectations and welcome you into this international family of riders.
Outside of work I’m studying for a Degree in English Literature and really love writing which is why some of our bike ads might seem more like reviews than an ad. I run 10k’s for charity and to convince myself I’m not as old as my birth certificate suggests. I speak to so many people who are either going to do or have done big tours around the States so that’s definitely on my bucket list, the hardest decision will be what Harley do I pick?
Adam Wellard - Parts Advisor
I have been with Lakeside Harley for over 6 months now and am enjoying every minute of it. From the customers to the events. I worked in Mortorcycle breakdown for 6 months before this and have been riding for 6 years. In my spare time I like to play guitar but I spend the majority of my time in the dealership with the team. I look forward to speaking to all customers and helping them with their pride and joy.
Eddy Cota - Master Technician
Eddy has a very strong background in Harley Davidson and well known and loved with the network of dealers and has a fab reputation with customers alike. Eddy is extremley knowlegable and takes pride in every single job! He has settled in extremley well and his feet have not touched the ground since he started. With a background in customisation, this means Eddy can talk you through how he will help to create your dream bike. Watch out though he is that good that he is already taking bookings into the new year!
Derren Harper - Parts Advisor
I Started in August 2015 as a Parts Advisor and haven't looked back since! I have had a massive interest in Harley-Davidson for as long as can remember which makes this job all the better, I ride a Harley Tourer FLHS and adore it. Bikes are a big passion of mine, I have been racing them since I was 5 years old. I love doing customisation on work my own bike as well as customers, so if you are looking to make your Harley a bit more personal, feel free to come and see me!
Mike Lara - Technician
As an avid Harley fan I joined Lakeside Harley-Davdison to combine my passion with my work, I enjoy working on Harley's and even more so when a customer come's to pick up their bike and it feel as good as new.
Rob Smith - Technician
I have recently joined the Lakeside family but have been in the motorcycle industry for 10 years. I must say that it is good to be working with the the Milwaukee legend as nothing beats the passion for the brand! Harley-Davidson certainly have a fantastic range of parts and clothing to compliment the stunning range of motorcyles.
In my spare time I enjoy track days and restoring old Japanese Two Stroke motorcyles. I have the passion for the bikes and hope that comes across when you pick up your Harley after it has been in with myself.
Audrey O'Rourke - Boutique Specialist
I started in October 2016 as a boutique assistant. I have two little ones at home but had previously always worked in the motortrade. I then took some time out and a few years later joined the family here at Lakeside Harley-Davidson and I wouldn’t look back!