Heather Whittaker - Brand Manager
I've been at Lakeside Harley-Davidson since day one, I've previously had 18 years experience running retails units in Lakeside centre but wanted something a little more exciting, and I have certainly found it!
I originally started as Boutique Manager, i then moved on to Aftesales and now I am sitting in the chair looking after the dealership. I am passionate about running a dealership that is honest and genuinely cares about putting the customer first! I have a great team of Harley Davidson enthusiasts who really love talking about this fab brand and are looking forward to welcoming you into our family!
In terms of cutomer service I can say hand on heart that this is something that is discussed on a daily basis and we do genuinely go out of way to provide the best experience that we can. The Dealership can go from being really really quite to extremley busy in seconds so please bear with us if we are already engaged in conversation with another customer you are just as important to us! If you have an enquiry and the Sales Team are both with other customers please do speak to any other member of staff who will be happy to help! My team are as passionate about the brand as I am and we love nothing more than talking to you about your Harley Davidson- wether its a new ride you are looking for or about your current ride. With Shaun and Martin in Bike Sales, Derren and Matt in Parts, Mary and Maria in clothing and Mel and Sean in Service we have some really lovely people that do take pride in what they do. A fully equipped workshop sees that John, Rob and Pav can tend to all your Service/MOT and add on Parts and Accessories to your pride and joy!
Your Harley-Davidson Motorcycle is just the start, with a huge range of parts/accessories and clothing lines in store you will be spolit for choice. Not sure what you need? No problem, our staff are here to help and guide you through each step of the way. From buying a bike to customising it with P&A and advising you of the best range of riding gear! We can also help you to customize your dream ride!!
I look forward to seeing you and if you have any questions or concerns please do not hesitate to contact me directly on 01708 805005.
Melanie Smith - Service Advisor
I joined the Lakeside Harley-Davidson team on day one of the dealership opening way back in 2010, prior to that I worked at Stadium Harley-Davidson in Walthamstow.
I can look after all your Harley-Davidson servicing needs, whether it be a straight forward annual service or something a little more challenging such as a full ride customisation. We have two Senior Technicians who between them have well over 20 years of H-D experience and they are constantly taking advantage of H-D UK technical training so you can be absolutley confident that your Harley will be at its peak performance.
As well as being Service Advisor at Lakeside H-D I'm also Secretary for the Lakeside H.O.G. Chapter and really enjoy riding my Harley both in the UK but especially in Europe which I do every year.
Sean Murphy - Service/Warranty Advisor
I have been a member of the team since January 2011, I started in the valet/delivery side. So if your passion is cleaning your machine then please come and chat . The last three years have found me in the service department dealing with all things warranty.
I own a rocker c (which is probably the best bike Harley have ever made!!) It’s my pride and joy, so I can relate to all things Harley.
Shaun King - Sales Executive
I've been around Harley's for years and I joined Lakeside Harley-Davidson from a dealership in Kent, I've recently traded my Evo in for a Screaming Eagle Tiwn Cam so I'm slowly but surely updating!
My passion is customisation so if you are thinking of that special modification or going the whole hog with a full custom job, give me a call on 01708 697830 or better still pop in and see me, I can arrange anything from custom paintwork through to metalwork.
Paul Read - Sales Executive
I joined lakeside Harley just over a year ago and have been in bike sales for a good few years selling everything from Ducati, KTM, Yamaha, Suzuki, Honda, Triumph, Aprillia to Royal Enfield but now I’ve found my forever home.
My passion is everything two-wheeled and working for Lakeside Harley-Davidson means I get to meet and guide good folk through the comprehensive range of time-distorting, soul moving ‘dreams of personal freedom’. Whether you’re new to riding or a seasoned veteran I’m more than happy to discuss your needs, expectations and welcome you into this international family of riders.
Outside of work I’m studying for a Degree in English Literature and really love writing which is why some of our bike ads might seem more like reviews than an ad. I run 10k’s for charity and to convince myself I’m not as old as my birth certificate suggests. I speak to so many people who are either going to do or have done big tours around the States so that’s definitely on my bucket list, the hardest decision will be what Harley do I pick?
Martin Howard - Transaction Manager
My first experience of H-D was owning a Softail way back in the 90's, I've also owned a Buell, two Road Kings, and a couple of Sportsters, I commute daily on my new Iron which I am busy customising.
For those of you who go back a while you may remember me from Stadium Harley-Davidson where I worked for a eight years, after a break I'm really happy to be back working once again with some of my old colleagues from Stadium but in a brand new modern dealership at Lakeside Harley-Davidson where we have a fantastic building and masses of space outside, plus there's a buttie wagon too! - Pop in and see me, I'm really looking forward to seeing some old faces and meeting some new ones too!
Derren Harper - Assistant Manager
I Started in August 2015 as a Parts Advisor and haven't looked back since! I have had a massive interest in Harley-Davidson for as long as can remember which makes this job all the better, I ride a Harley Tourer FLHS and adore it. Bikes are a big passion of mine, I have been racing them since I was 5 years old. I love doing customisation on work my own bike as well as customers, so if you are looking to make your Harley a bit more personal, feel free to come and see me!
I have now taken on the role of Assistant Manager which involves heading up our Aftersales Team. Please feel free to come to me directly if you have any urgent queries or are struggling to get through to any of our Aftersales associates.
Rob Smith - Technician
I have recently joined the Lakeside family but have been in the motorcycle industry for 10 years. I must say that it is good to be working with the the Milwaukee legend as nothing beats the passion for the brand! Harley-Davidson certainly have a fantastic range of parts and clothing to compliment the stunning range of motorcyles.
In my spare time I enjoy track days and restoring old Japanese Two Stroke motorcyles. I have the passion for the bikes and hope that comes across when you pick up your Harley after it has been in with myself.
Audrey O'Rourke - Service/Warranty Advisor
I started in October 2016 as a boutique assistant. I have two little ones at home but had previously always worked in the motortrade. I then took some time out and a few years later joined the family here at Lakeside Harley-Davidson and I wouldn’t look back!
I have now moved out of the clothing and into the service department dont worry i can still assist with clothing to when needed.